Account and Registration
How do I register for ARISORA?
Click the “Sign In” button on the homepage and enter the required information to create an account.
How is identity verification performed?
When registering, you’ll receive a confirmation link via email. Click the link to verify your email address.
To list items for sale, identity verification documents are required. Please see the “For Sellers” section below for more details.
How can I update my account information?
Log in to your account and go to “Personal Information” to update your details.
Can I create multiple accounts?
No, each user is allowed only one account.
For Sellers
What identity verification documents are required for sellers?
You need to provide two types of identification documents, one of which must include a photo. Each document’s front and back must be photographed.
Accepted documents include:
• My Number Card
• Driver’s License
• Passport
• Health Insurance Card
• Pension Book
• Residence Card
How do I list an item for sale?
Log in to your account, click the “List an Item” button, and enter the item details. Providing detailed descriptions and photos is recommended.
How detailed should item information be?
Include as much detail as possible, such as the item’s condition, size, specifications, and accessories. Accurate information is essential, as it may be used for customs processing.
What are the listing fees?
A 10% fee is charged on the final sale price when a transaction is completed.
How is the seller’s rating determined?
Buyers rate sellers after transactions are completed. These ratings help other buyers assess the seller’s reliability.
Can sellers rate buyers?
Yes, sellers can also rate buyers after a transaction is completed, helping to assess buyers’ reliability.
How should items be shipped?
The shipping process depends on whether you are a certified seller or a standard seller. For more details, see the “Shipping” section below.
Does a low seller rating affect transactions?
A low rating may discourage buyers. Aim for honest and reliable interactions to improve your rating. If you believe you received an unfair rating, contact the Arisora team for assistance.
How can I cancel a listing?
Log in, navigate to “Listed Items,” select the item, and proceed with the cancellation. Once a product has been purchased, it cannot be canceled. However, if there are extenuating circumstances, please contact our team.
For Buyers
How do I purchase an item?
Log in to your account, add the desired item to your cart, and proceed to checkout by entering your payment information.
What payment methods are available?
Currently, we accept credit cards only.
How are buyers rated?
Sellers rate buyers after transactions are completed. These ratings help other sellers assess the buyer’s reliability.
Can buyers rate sellers?
Yes, buyers can rate sellers after transactions. These ratings serve as valuable information for other buyers.
Can I cancel a purchase?
Cancellations are generally not allowed after a purchase is completed.
What should I do if my item doesn’t arrive?
Use the tracking feature to check the item’s status. If the shipping company cannot assist, contact the Arisora team.
What should I do if the item has defects?
Contact our support team immediately after the item arrives. Include photos and a detailed explanation of the issue.
Can I return an item?
If there is an issue with the item, follow our return policy to request a return.
Can I request additional photos to confirm the item’s condition?
Yes, use the item’s comment section to request additional photos from the seller.
Can I negotiate the price of an item?
Prices are set by sellers and cannot be negotiated at this time. Please wait for future updates for this feature.
Shipping and Customs
How long does delivery take?
Typically, it takes 1–2 weeks, depending on the seller’s shipping schedule.
How is customs clearance handled?
Customs clearance is automatically managed by Arisora, so no action is required on your part.
What happens if an item is damaged during shipping?
Compensation will be provided within the limits of the shipping company’s coverage.
Is item tracking available?
Yes, you can check the shipping status.
How is international shipping managed?
Arisora handles international shipping. No action is required on your part.
How do I create a shipping label?
There’s no need to create a label. For pickups, present the QR code or reference number to the courier. For drop-offs at convenience stores, show the QR code issued by Arisora.
Can I choose the shipping carrier?
Currently, this is not possible. We use FedEx and Yamato Transport as needed.
Safety and Support
Is Arisora safe?
Yes, we ensure safe transactions through strict identity verification and a robust rating system.
How is my privacy protected?
Your information will not be shared externally except as stated in our Terms of Use.
How can I contact support?
Reach out to our customer support team via chat for prompt assistance.
What happens if fraudulent transactions are detected?
Contact support immediately to report the issue. We will investigate and take appropriate action.
What can I do if I receive an unfair rating?
Report the situation to our support team, and the Arisora office will review the rating for potential adjustments.
Troubleshooting
What should I do if an item doesn’t arrive?
Contact our support team for assistance. We will investigate and take appropriate measures.
What if I’m dissatisfied with the item’s quality?
First, try to resolve the issue directly with the seller. If it remains unresolved, contact our support team with photos and a detailed explanation of the problem.
What should I do if my payment doesn’t go through?
If payment fails, contact support to report the issue, and we’ll assist you.
How can I change the delivery address?
You can change your address in the “Personal Information” section before the item is shipped or during checkout. Once purchased, changes are not allowed.
Features and Services
What are the main features of ARISORA?
Arisora is an international online flea market connecting Japanese sellers with overseas buyers. It enables easy listing of items from Japan and allows buyers to purchase Japanese flea market items in just a few clicks.
What are the fees?
Sellers are charged a 10% fee on the sale price once a transaction is completed. Buyers generally cover the shipping cost, but non-certified sellers must pay for domestic shipping within Japan.
What item categories are available?
We offer various categories, including anime merchandise, traditional crafts, and fashion items. Check the website for a full category list.
Terms and Policies
Where can I view the Terms of Use and Privacy Policy?
You can find these in the footer of our homepage. The Terms of Use outline all rules and guidelines for using the site, including policies on payments and returns.
What are the rules for account suspension?
Accounts may be suspended for violations or fraudulent activities. See the Terms of Use for details.
Are there restrictions on what items can be listed?
Items regulated by law or deemed hazardous are prohibited. See our listing guidelines for more information.
Services and Support
What are the chat support hours?
Chat support is available on weekdays from 9:00 AM to 6:00 PM.
How can I contact the support team?
You can reach us via chat or through the inquiry form.
How do I download the app?
The app is available on the App Store and Google Play for iOS and Android. It offers features like searching, listing, purchasing, and notifications, similar to the website.
How can I delete my account?
You can delete your account from your personal page.
What should I keep in mind for international shipping?
Ensure secure and sturdy packaging, especially for fragile items. Be aware of customs regulations in the destination country.
Where can I check maintenance updates?
Maintenance schedules are updated regularly in the “Announcements” section.
How can I view my purchase history?
Go to “My Page” to check your purchase history and past transaction ratings.